Setup Incident.io

Incident.io is our primary tool for managing and responding to urgent issues and service disruptions. This guide explains how we use Incident.io to coordinate our on-call rotations and emergency response procedures.

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Setup and Notifications

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Personal Setup

1. Download the Incident.io mobile app from your device’s app store
2. Ask your team to add you to the Incident.io workspace
3. Configure your notification preferences:
   • Phone calls for critical incidents
   • Push notifications for high-priority issues
   • Slack notifications for standard updates

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On-Call Rotations

Our team operates on a weekly rotation schedule through Incident.io, where every team member participates. When you’re on-call:

• You’ll receive priority notifications for all urgent issues
• Phone calls will be placed for critical service disruptions
• Rotations change every week, with handoffs occurring on Monday mornings
• Response is expected within 15 minutes for critical incidents