Customer Support
Overview
At Activepieces, we take a unique approach to customer support. Instead of having dedicated support staff, our full-time engineers handle support requests on rotation. This ensures you get expert technical help from the people who build the product.
Support Schedule
Our on-call engineer handles customer support as part of their rotation. For more details about how this works, check out our on-call documentation.
Support Channels
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Community Support
- GitHub Issues: We actively monitor and respond to issues on our GitHub repository
- Community Forum: We engage with users on our Community Platform to provide help and gather feedback
- Email: only for account related issues, delete account request or billing issues.
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Enterprise Support
- Enterprise customers receive dedicated support through Slack
- We use Pylon to manage support tickets and customer channels efficiently
- For detailed information on using Pylon, see our Pylon Guide
Support Hours & SLA:
Work in progress—coming soon!