Intercom

Intercom Integrations

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Intercom Triggers

Contact Replied

Triggers when a contact replies to a Conversation in Intercom.

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Lead Converted To User

Triggers when a lead is converted to a user.

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Conversation assigned to any Intercom admin

Triggers when a conversation is assigned to an admin

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Conversation unsnoozed

Triggers when a conversation is unsnoozed

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New Conversation

Triggers when a conversation is created by a user or lead (not an admin).

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New Lead

Triggers when a new lead is created.

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New User

Triggers when a new user is created.

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Tag Added to Lead

Triggers when a tag is added to a lead.

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Updated Contact

Triggers when a contact is updated.

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Reply from an Intercom admin

Triggers when a reply is received from an Intercom admin (not a user or lead)

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Lead Added Email

Triggers when a lead enters an email address.

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Conversation Closed

Triggers when a conversation is closed.

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Conversation snoozed

Triggers when a conversation is snoozed

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New Company

Triggers when a new company is created.

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Conversation was rated

Triggers when a conversation is rated

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New Ticket

Triggers when a new ticket is created.

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Tag added to a conversation part

Triggers when a conversation part is tagged.

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Tag Added to User

Triggers when a tag is added to a user.

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Reply from a user or lead

Triggers when a reply is received from a user or lead (not an admin)

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Note added to conversation

Triggers when a note is added to a conversation

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Intercom Actions

Add Note

Add a note to a user

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Add/Remove Tag on Contact

Attach or remove a tag from a specific contact.

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Add/Remove Tag on Conversation

Attach or remove a tag from a specific conversation.

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Create Conversation

Creates a new conversation from a contact.

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Create User

Creates a new user.

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Create/Update User

Update a user within intercom given an email address.

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Send Message

Send a message to a contact (only allowed by admins)

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Find Company

Finds an existing company.

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Find Lead

Finds an existing lead.

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List Tags

List all tags.

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Custom API Call

Make a custom API call to a specific endpoint

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Add note to conversation

Add a note (for other admins) to an existing conversation

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Add/Remove Tag on Company

Attach or remove a tag from a specific company.

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Create Article

Creates a new article in your Help Center.

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Create Ticket

Creates a new ticket.

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Create or Update Lead

Create or update an Intercom lead.If an ID is provided, the lead will be updated.

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Reply to conversation

Reply (as an admin) to a conversation with a contact

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Update Ticket

Updates an existing ticket.

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Find Conversation

Searches for conversations using various criteria

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Find User

Finds an existing user.

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Retrieve a Conversation

Retrieves a specific conversation by ID.

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