Freshservice Integrations
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Start freeFreshservice Triggers
New Ticket
Triggers when a new ticket is created in Freshservice.
Scheduled New Requester
Triggers when a new requester (user) is created in Freshservice.
Scheduled New Change
Triggers when a new change request is created in Freshservice.
Scheduled New Change Task
Triggers when a new task is created on a specific change request.
Scheduled Updated Ticket
Triggers when an existing ticket is updated in Freshservice.
Scheduled Updated Requester
Triggers when an existing requester is updated in Freshservice.
Scheduled Updated Change
Triggers when an existing change request is updated in Freshservice. Note: newly created changes may also fire this trigger because their updated_at matches created_at.
Scheduled Updated Change Task
Triggers when a task on a specific change request is updated. Note: newly created tasks may also fire this trigger because their updated_at matches created_at.
Scheduled Freshservice Actions
Create Ticket
Creates a new ticket in Freshservice.
Create Requester
Creates a new requester (end user) in Freshservice.
Create Change
Creates a new change request in Freshservice.
Delete Change
Deletes a change request from Freshservice.
Create Change Task
Creates a new task on a change request in Freshservice.
Delete Change Task
Deletes a task from a change request in Freshservice.
Add Note to Ticket
Adds a private or public note to an existing ticket.
Request Ticket Approval
Requests approval for a ticket from a specified agent.
Update Change
Updates an existing change request in Freshservice.
Add Note to Change
Adds a private or public note to an existing change request.
Update Change Task
Updates an existing task on a change request in Freshservice.
Custom API Call
Make a custom API call to a specific endpoint
