On-Call
The on-call rotation is a simple strategy to ensure there is always someone available to fix the issue for the users, each engineer is responsible for a week and the rotation is done by the team.
Why On-Call?
We need to ensure there is exactly one person at the same time who is the main point of contact for the users and the first responder for the issues. It’s also a great way to learn about the product and the users and have some fun.
You can listen to Queen - Under Pressure while on-call, it’s fun and motivating.
If you ever feel burn out in middle of your rotation, please reach out to the team and we will help you with the rotation or take over the responsibility.
When you are on-call
The primary objective of being on-call is to triage issues and assist users. It is not about fixing the issues or coding missing features. Delegation is key whenever possible.
You are responsible for the following:
- Respond to Slack messages as soon as possible, referring to the customer support guidelines.
- Check community.activepieces.com for any new issues or to learn about existing issues.
Friendly Tip #1: always escalate to the team if you are unsure what to do.
On-Call Schedule
| Week | Engineer |
|---|---|
| 25th September - 1st October 2024 | @abuaboud |
| 2nd - 9th October 2024 | @abuaboud |
| 9th - 13th October 2024 | @AbdulTheActivePiecer |
| 13th - 20th October 2024 | @hazemadelkhalel |
| 20th - 27th October 2024 | @anasbarg |
| 27th October - 3rd November 2024 | @abuaboud |